Effective Date: March 2026
Last Updated: March 2026

DRK9 Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients and visitors. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us—online, through social media, by text message, or in person—consistent with California law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Information We Collect
We may collect the following categories of personal information:

• Identifiers: Name, address, email address, phone number, and social media usernames.

• Commercial Information: Records of services purchased, payment methods (excluding full credit card numbers), and response preferences.

• Internet or Network Activity: IP address, device and browser type, and interactions with our website or social media pages.

• Geolocation Data: General location derived from IP address or GPS data (when location sharing is enabled).

• Audio/Visual Data: Photos or videos of your dog(s) taken during training sessions (only with your consent).

• Communications: Text messages, social media direct messages, emails, or other interactions with our team.

• Sensitive Personal Information: None intentionally collected unless voluntarily provided (e.g., accessibility needs).
   

2. How We Collect Information
We collect personal information in these ways:

• When you fill out forms on our website, book services, or subscribe to updates.

• Through text messaging or social media when you contact us for inquiries or schedule appointments.

• From cookies and analytics tools on our website, which may track usage patterns to improve our services.

• From third-party platforms (e.g., Facebook, Instagram, Google) when you interact with our posts or ads.
   

3. Use of Information
We use personal information to:

• Provide and manage training services.

• Schedule appointments and communicate with you via text, email, or phone.

• Share updates, promotions, or training tips (you can opt out anytime).

• Improve our website, services, and customer interactions.

• Protect against fraudulent or unauthorized activities.

• Comply with legal obligations.

We do not sell personal information, including text message data, to third parties.

4. Sharing of Information
We may share your information only with:

• Service providers who assist in operations (payment processors, analytics, scheduling platforms, texting providers).

• Advertising and social media partners for marketing analytics—subject to your opt-out rights.

• Legal authorities if required by law or to protect our rights and property.

Each service provider is bound by written contract to use your data only as permitted by privacy laws.

5. Your Rights Under California Law
If you are a resident of California, you have the following rights:

• Right to Know: Request details about what personal information we collect, use, and share.

• Right to Delete: Ask us to delete your personal information, subject to legal retention exceptions.

• Right to Correct: Request correction of inaccurate personal information.

• Right to Opt-Out: Decline the sale or sharing of your personal information. (We do not sell personal data.)

• Right to Limit: Restrict use of sensitive personal information (if collected).

• Right to Non-Discrimination: You will not be penalized for exercising your privacy rights.
   

 6. How to Exercise Your Rights
To make a request under the CCPA/CPRA, contact us by:

Email: drk9services@gmail.com

• Phone: 559-681-9594

• Mail: DRK9 Services, 35721 Avenue 14 1/2, Madera, CA 93636

We will respond within 45 days of verifying your identity.

7. Text Messaging and Communications
By providing your phone number, you consent to receive text messages regarding appointments, updates, or promotions. Message and data rates may apply.
You can opt out of SMS messages at any time by replying STOP or emailing us at .

8. Social Media and Public Posts
When interacting with DRK9 Services on platforms like Instagram, Facebook, or TikTok, remember that content you post may be public. We may share photos or videos of your pets on our social media pages only after obtaining your explicit consent.

9. Data Retention
We retain personal data only as long as necessary for business and legal purposes, such as providing services or maintaining transaction records, usually no longer than three years unless required otherwise.

10. Protecting Your Data
We use reasonable security measures, including encrypted storage and secure connections, to protect your data against unauthorized access or misuse. However, no system is fully secure, and you share information at your own risk.

11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws or business practices. Updates will be posted on our website with a new “Last Updated” date.

12. Contact Information
If you have questions or concerns about this Privacy Policy or our practices, please contact:
DRK9 Services
Email: drk9services@gmail.com
Phone: 559-681-9594
Website: drk9services.com